Privacy Policy | Used CNC Machine Ltd

Privacy Policy

Effective Date: 5th June 2025

Website: https://www.usedcncmachine.co.uk/

Platform: Wix.com

Owner/Operator: Swiss CNC Ltd (UsedCNCMachine.co.uk)

At Swiss CNC Ltd (trading as UsedCNCMachine.co.uk), we are committed to protecting the privacy and personal information of our visitors, customers, and users. This Privacy Policy outlines how your information is collected, used, stored, and protected when you visit or interact with our website, hosted on the Wix platform.

1. What Information We Collect

When you visit our website, we may collect the following types of personal data:

Identity Data: Full name, title, company name (if applicable)
Contact Data: Email address, phone number, billing/delivery address
Technical Data: IP address, browser type and version, time zone setting, operating system, and platform
Usage Data: Pages visited, time spent on each page, click paths, and other analytics
Marketing & Communications Data: Preferences in receiving marketing from us and communication preferences
Transactional Data: Order details, purchase history, payment method (handled securely via Wix or third-party processors)

We do not knowingly collect data from children under 16.

2. How We Collect Your Data

Your data may be collected through:

Direct interaction (form submissions, account creation, placing orders)
Automated technologies (cookies, server logs, analytics tools like Wix Analytics or Google Analytics)
Third-party integrations (such as payment gateways or delivery services)

3. Why We Collect Your Data

We use your data to:

Process and fulfill orders
Respond to customer inquiries
Manage your account
Improve the performance and content of our website
Send important service-related communications
Deliver marketing messages, with your consent
Comply with legal and tax obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand how visitors use our site
Enhance user experience
Remember your preferences
Facilitate secure sign-ins and transactions

You can control cookie preferences through your browser settings. For more information, please refer to our [Cookie Policy] (if applicable).

5. Third-Party Services

We may share your data with:

Payment processors (e.g., Stripe, PayPal) for secure transactions
Delivery providers for order fulfillment
Wix.com as our website hosting provider and backend platform
Analytics providers (e.g., Google Analytics) for performance monitoring

These services are contractually obligated to protect your data and process it only as instructed by us, in compliance with GDPR and other relevant regulations.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, loss, or disclosure. These include:

SSL encryption across all site traffic
Secure payment and data-handling protocols
Access control on data stored via Wix
Regular reviews and updates to systems and policies

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with applicable legal, tax, and regulatory obligations
Enforce our agreements or resolve disputes

Typically, transactional and customer data may be held for up to 6 years as required under UK law.

8. Your Legal Rights (UK & EU Residents)

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Object to our processing or request restriction
Request transfer of your personal data to another party
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided below.

9. Transfers Outside the UK/EEA

Some third-party providers may process your data outside the UK or EEA. When this occurs, we ensure your data is protected through legal safeguards such as Standard Contractual Clauses approved by the UK ICO and European Commission.

10. Changes to This Privacy Policy

This policy may be updated occasionally to reflect changes to our practices, legal obligations, or technology. The latest version will always be posted here, with the effective date clearly shown.